Question 1

How does AI video generation work?

Accepted Answer

Our AI combines several technologies: text-to-speech for voiceovers, AI avatars for virtual spokespeople, and intelligent video composition. You provide a script (or let AI write one), choose an avatar and voice, and we generate a professional video ad in under a minute.

Question 2

How do I add team members?

Accepted Answer

Go to Settings > Team and click "Invite Member." Enter their email address and assign a role (Admin, Editor, or Viewer). They'll receive an invitation email to join your workspace.

Question 3

What are credits and how do they work?

Accepted Answer

Credits are used to generate ad creatives. 1 credit = 1 image ad, 5 credits = 1 video ad. Credits refresh monthly based on your plan, and unused credits don't roll over. You can purchase additional credits anytime if needed.

Question 4

How is my data protected?

Accepted Answer

We use industry-standard security: SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, and SOC 2 Type II certified infrastructure. Your data is stored in secure EU data centers.

Question 5

What platforms can I create ads for?

Accepted Answer

Ad Fuse AI supports all major advertising platforms including Facebook, Instagram, TikTok, YouTube, Google Display, LinkedIn, Twitter/X, Pinterest, and Snapchat. We automatically optimize dimensions, text length, and design patterns for each platform.

Question 6

How do I get started with Ad Fuse AI?

Accepted Answer

Getting started is easy! Simply sign up for a free account (no credit card required), enter a product URL or description, and let our AI generate your first ad in under 60 seconds. You can then customize, download, or publish directly to your ad platforms.

Question 7

What is the Ad Library and how do I use it?

Accepted Answer

The Ad Library is a searchable database of 5+ million real ads from brands across all industries. Use it to research what's working for competitors, get inspiration for your campaigns, and understand design trends. Search by industry, keyword, platform, or specific brands.

Question 8

Do I own the ads I create?

Accepted Answer

Absolutely! All ad creatives generated using Ad Fuse AI are 100% yours. You have full commercial rights to use them for any advertising purpose without any licensing restrictions.

Question 9

What are AI Avatars?

Accepted Answer

AI Avatars are realistic virtual spokespeople powered by advanced AI. We offer 100+ diverse avatars â€” different genders, ethnicities, ages, and attire. They lip-sync to your script with natural expressions and movements, creating professional presenter videos without actors.

Question 10

Can I buy more credits if I run out?

Accepted Answer

Yes! You can purchase credit packs anytime: 25 credits for Â£5, 50 for Â£9, 100 for Â£15, 250 for Â£35, or 500 for Â£60. These are one-time purchases that add to your account immediately and don't expire.

Question 11

What are the different team member roles?

Accepted Answer

Admin: Full access including billing and team management. Editor: Can create, edit, and publish ads. Viewer: Can view and comment but not create or edit. Only account owners can delete the account or transfer ownership.

Question 12

Do I need design skills to use Ad Fuse AI?

Accepted Answer

Absolutely not! Ad Fuse AI is designed for marketers, not designers. Our AI handles all the creative work â€” from layout and imagery to copy and formatting. If you want to make adjustments, our intuitive editor makes it easy to tweak anything without technical skills.

Question 13

How does the performance scoring work?

Accepted Answer

Our AI analyzes your ad creatives using machine learning models trained on millions of successful ads. We evaluate design elements, copy effectiveness, call-to-action prominence, and emotional tone to predict click-through and conversion rates with up to 90% accuracy.

Question 14

Is Ad Fuse AI GDPR compliant?

Accepted Answer

Yes, we are fully GDPR compliant. We have a Data Processing Agreement available for business customers, and we never sell or share your data with third parties for marketing purposes.

Question 15

Can I use my own voice or clone it?

Accepted Answer

Yes! Professional plan and above includes voice cloning. Record a 30-second sample and we'll create a digital clone of your voice for your videos. You can also choose from 50+ stock voices in different languages and accents.

Question 16

Can team members have their own brand kits?

Accepted Answer

Team members share access to all brand kits in the workspace. On Professional and Agency plans, you can create multiple brand kits (for different brands/clients) and control which team members can access each.

Question 17

What information do I need to create an ad?

Accepted Answer

You can start with as little as a product URL â€” our AI will extract images, descriptions, pricing, and key features automatically. Alternatively, you can manually enter a product name and description. The more context you provide, the better your ads will be.

Question 18

Can I cancel my subscription anytime?

Accepted Answer

Yes! You can cancel your subscription at any time. You'll continue to have access to your plan features until the end of your current billing period. No long-term contracts or hidden cancellation fees.

Question 19

Where are my files stored?

Accepted Answer

All files are stored on encrypted AWS S3 servers in the EU (London and Dublin). We maintain daily backups and have disaster recovery procedures in place.

Question 20

Is there a limit to team members?

Accepted Answer

Each plan includes a set number of seats: Free (1), Starter (2), Professional (5), Agency (15). Need more? You can purchase additional seats for Â£8/month each.

Question 21

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied within the first 14 days, contact support for a full refund. After 14 days, refunds are handled on a case-by-case basis.

Question 22

What video formats and lengths are supported?

Accepted Answer

We support all standard video formats and aspect ratios: 16:9 (YouTube, landscape), 9:16 (TikTok, Reels, Stories), 1:1 (Instagram feed), and 4:5 (Facebook). Videos can be 5-60 seconds long, with longer options available on Agency plans.

Question 23

Can I edit the AI-generated ads?

Accepted Answer

Yes! Every generated ad can be edited in our Canva-like editor. Adjust text, swap images, change colors, move elements, and more. You can also regenerate specific parts (like just the headline or background) while keeping the rest.

Question 24

How long does it take to generate an ad?

Accepted Answer

Image ads typically generate in 10-15 seconds. Video ads take 30-60 seconds depending on length and complexity. Batch generation of multiple variations may take a few minutes but works in the background so you can continue working.

Question 25

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and for Agency/Enterprise plans, we can arrange invoicing and bank transfers. All payments are processed securely through Stripe.

Question 26

Can I add my own footage to AI videos?

Accepted Answer

Absolutely! Upload your own B-roll footage, product clips, or screenshots to mix with AI-generated content. Our editor lets you layer stock footage, AI content, and your uploads seamlessly.

Question 27

What is the Brand Kit feature?

Accepted Answer

Brand Kit lets you save your brand assets â€” logos, color palettes, fonts, and style guidelines. Once set up, the AI automatically applies your brand elements to every creative, ensuring consistency across all your ads without manual work.

Question 28

Can I upgrade or downgrade my plan?

Accepted Answer

Yes! You can change plans at any time. Upgrades take effect immediately with prorated billing. Downgrades apply at the next billing cycle, and you keep your current plan features until then.

Question 29

How does batch generation work?

Accepted Answer

Batch mode lets you generate multiple ad variations in one click â€” perfect for A/B testing. Choose how many variations you want (up to 10), and the AI will create different versions with varied copy, images, and layouts. You can also auto-resize one ad into all platform formats.

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